if you would like a printable Microsoft Word version of this page containing my full contact details.
| June 2006-Present |
Brunel University, Uxbridge - Assistant Computing Officer |
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- Rollout and ongoing support of new hardware and software, including: Windows XP PCs, HP IPAQs, XP-based library kiosk machines, barcode duplicators, self service machines and various printers.
- Using Symantec Ghost to image and re-image machines as required.
- Adaptation and ongoing development of existing library catalogue web pages.
- Overseeing and supporting the ongoing development of the library intranet website, assisting members of staff with use of Dreamweaver, discovering and correcting broken links and code.
- Completed training courses delivered by a Microsoft Certified Partner in Visio and Dreamweaver.
- Development of macros to automate particular repetitive tasks carried out by library staff.
- Support of Sirsi Dynix Workflows, including upgrades, failures, restores, configuration issues and general queries.
- Configuring and running reports on the library database for other members of staff, as well as for my own further analysis of potential problems.
- Use of Active Directory to manage workstations on the library network.
- General software and hardware troubleshooting to provide fault resolution for staff and students.
- Liaison with third party suppliers and Computer Centre in order to arrange for repairs and replacements of faulty hardware and re-imaging of Computer Centre managed PCs.
- Full test and audits of all spare hardware, organisation of store room and supplies, such as printer toner.
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| August 2004-June 2006 |
Manpower (UK) Ltd, Uxbridge - IT Applications Support Analyst |
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- Second-line technical support for all users of Manpower's payroll and client prospecting software.
- Involved in full payroll checking procedures, including head counts and file size checking.
- Full support of payroll systems for large client sites, including Hewlett-Packard, Xerox and British Telecom.
- Fully certified by Kronos in their Workforce Timekeeper version 4 courses, including advanced configuration.
- Full configuration of the Kronos Workforce Timekeeper system, used to calculate employee's hours and pay.
- Closing Calls - approximately 200 calls per month.
- Full testing and rollout of new software.
- Testing and application of service packs and upgrades and assisting with database moves.
- Liaison with 3rd Party software suppliers.
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| January 2003-August 2004 |
Manpower (UK) Ltd, Uxbridge - IT Helpdesk Analyst |
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- Providing 1st Line Support to a user base of 5000+ staff.
- Taking ownership of HelpDesk incidents and resolving or escalating to appropriate teams.
- Resolution of first line calls for Manpower's Payroll systems.
- Resolving problems with Citrix, servers, shared drives, shared printers.
- Closing Calls - in excess of 400 calls per month and exceeding KRA expectations.
- Customer feedback, resolution quality, punctuality and attendance all exceeding KRA expectations.
- Liaison with 3rd Party telecommunications and hardware suppliers.
- Responsible for full documentation of procedures, common issues and suggested solutions.
- Acting as a training co-ordinator and mentor for the HelpDesk team.
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| September 2001-July 2002 |
Itchybath.co.uk, Bath - Journalist (Part Time) |
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- Writing articles, reviews and interviews for an online magazine and local guidebook.
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| September 2000-September 2001 |
KTSL Limited, Bath - Support Technician (Industrial Placement) |
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- First-line technical support for network monitoring and disaster recovery software.
- Liaison with important customers and 3rd Party software suppliers.
- Installation and configuration of software solutions on large networks over multiple client sites.
- Full support of software deployed at large client sites, including Virgin Mobile, GCHQ and Virgin Trains.
- Overseeing the arrangement and smooth running of client training sessions.
- Network administration and problem solving within the company.
- Workstation construction and configuration on behalf of clients.
- Full testing and rollout of new software.
- Testing and application of service packs and upgrades.
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| August 2000-September 2000 |
BCUC, Chalfont St. Giles - Computer Support Technician (Temporary Work) |
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- Installation and configuration of new workstations and software on a large college network.
- Ongoing support and maintenance of current network solutions.
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| July 1996-August 2000 |
C.F. Lake Ltd, Slough - Office Clerk (Temporary Holiday Work) |
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- Part-time work operating a computerised company database (Including putting new jobs on the system, 'completing' finished jobs etc.).
- Printing out invoices and delivery notes.
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| July 1996 |
Montgomery Watson, High Wycombe - Drawing Office Trainee (Temporary Holiday Work) |
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- Summer work developing technical drawings on computer using AutoCAD (Release 12).
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